Registered Manager

This job is no longer available, please click here to search all available jobs

Add to My Job Folder

2018-02-05 Care Homes Job Title: Registered Manager

Job Setting: Agency Office

Job Role: Registered Manager / Service Manager

Date Posted: 06 Jan 2018

Job Location: Guildford , Surrey

Salary: £32,000 to £36,000 per annum Bonus scheme currently £3500 + Full Private Medical Insuranc

Hours: Full Time

Contact Name: Pauline Herring

Job Reference: Ref.


We are looking for a mature, dynamic Registered Manager who wants to help grow our successful homecare agency.

Purpose of role

To provide high-quality homecare services that support clients to remain in their own homes for as long as possible, rather than moving to a residential setting. The Registered Manager is directly accountable to the owners and to the regulatory body i.e. Care Quality Commission (CQC) for domiciliary care.

Key responsibilities

  • Lead and manage proficiently the day to day running of the business.
  • Allocate resources and monitor performance to deliver high quality homecare to clients.
  • Overall managementof all aspects of the staff within the care team, this includes the Care Co-ordinators, Supervisors, Administrators and Carers.
  • Provide comprehensive leadership to ensure staff are clear about their respective roles and duties in order for them to receive the support they need to carry out their roles safely.
  • To undertake on-call duties evenings & weekends as required.

Duties and specific responsibilities

Manage the safety and quality of the business

  • Be responsible for the safe delivery of the service in line with legislative requirements and the Companies policies and procedures
  • Undertake further training and personal development in order to keep up to date with the law, best practice and any changes. This will be in order to apply this knowledge in the day to day management and delivery of care.
  • Understand and monitor health and safety in the workplace and in the field.
  • Act as lead for infection prevention and control
  • Maintain full and accurate records and reporting systems to ensure the effective running of the business in accordance with allCompany and legal requirements.
  • Efficiently manage complaints and incidents within time limits.
  • Complete investigations relating to the quality of the service and use results to make improvements as necessary
  • Apply and introduce quality management and improvement systems.
  • Be willing to work flexibly to ensure the safe and timely delivery of the care services

Provide an excellent and quality service to clients

  • Promote the human and civil rights of each client and keep their needs at the centre of their care and support through excellent Care Planning.
  • Ensure that before service commences, that a thorough client assessment and risk assessment is undertaken with them or their designated representative has been completed which includes what they want to achieve from their care from the company. This must include their needs whilst showing respect and treating the client with dignity.
  • Agree with the client or their representative appropriate risk control in order to reduce any identified risks.
  • Offer the client, and where appropriate their representatives, all available information about the service they will be receiving in order that they are clear about what to expect and how they can raise any concerns they may have.
  • Exceptional communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high-quality homecare services.
  • Retain all information about customers and their families secure and confidential.

Lead and manage staff

  • Lead and manage the effective recruitment, induction and training of the care coordinator/s, supervisor/s, administrators and care workers. Identify ongoing training needs and ensure staff are up to date with current best practice.
  • Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters.
  • Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.
  • Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when Carers are sick or absent from work.

Promote the business

  • Attend external meetings and represent the service in a positive manner
  • Participate in the growth and development of the business.
  • Work with the Franchise Owner to achieve sales targets and deliver within budget

This list is not exhaustive and from time to time you may be required to undertake additional duties including care. We will provide full training in line with regulatory requirements.


  • Must have S/NVQ L5 or equivalent or be willing to work towards a relevant management qualification
  • Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in the line with best practice.
  • Understanding of systems to maintain confidentiality in relation to customers
  • staff and the business.
  • Knowledge of health and safety matters in relation to homecare services and risk management.
  • Excellent communication skills. Experience of building positive working relationships.
  • Ability to undertake administrative and computer work
  • Full driver's licence with no more than 6 points and Class 1 business insurance

This job is no longer available, please click here to search all available jobs

Share this job: