Registered Care Manager

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2018-03-10 Home Care Job Title: Registered Care Manager

Job Setting: Agency Office

Job Role: Registered Manager / Service Manager

Date Posted: 08 Feb 2018

Job Location: Waltham Forest , London


View all jobs posted by Right at Home UK

Salary: £30,000 to £35,000 per annum + Bonus

Hours: Full Time

Contact Name: Almas Adam


Job Summary

It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home

Right at Home provide premium quality homecare to adults with Physical and Learning Disabilities and the Elderly. We have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK.

We are actively recruiting an ambitious, driven, and caring Registered Manager for our office, to manage, develop and grow the business.

At Right at Home we pride ourselves on quality and tailor every care package to meet the Client’s needs with a preferred minimum duration of one hour per visit. It is imperative that the successful candidate is able to get on board with our brand's core values and beliefs and are able to grow with our business and move quickly with change. We are looking for someone who will always go over and above our Client’s expectations, put quality of care at the forefront of everything you do and be able to develop a strong team to continuously strive for excellence. You will be a fundamental pillar in the overall smooth running of the operation and day to day business.

Responsibilities and Duties

  • Provide leadership, management and the highest level of support to the Team, to ensure the very best outcomes in everything we do
  • Ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve a minimum of “Good” CQC inspection
  • Accountable for the Health and Safety of staff and clients; ensuring relevant policies and procedures are followed at all times providing a safe working environment
  • Ensure consistent application of Right at Home policies, procedures and approved practice; and to promote our aims and values
  • Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients
  • Ability to identify and recruit high-quality CarerGivers, implement excellent training and maintain high retention ratios
  • Ensure the provision of staff training is implemented and the delivery of very high-quality care services, to vulnerable people living in their own home, is achieved consistently
  • Ability to ensure the Scheduling is effectively designed to ensure CarerGivers deliver the allocated care to the client.
  • To take ownership of quality assurance and governance through scheduled Spot Checks, Service Reviews, Internal Audits, and Annual Surveys.
  • To be a key figure in ensuring the business grows sustainably but in line with commercial targets
  • Ability to complete and continuously improve the Assessments, Risk Assessments and Support Plans to ensure the outcome of the client is achieved effectively and the customers’ expectations are exceeded by going the extra mile.
  • Take responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours, including holding the phone as part of the on-call rota.

Qualifications and Skills

  • Hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care
  • In-depth understanding of CQC assessment criteria for Good and Outstanding scores
  • Management experience of service provision in the care industry
  • Experience in managing people
  • You can demonstrate a positive vision of homecare and how you will influence positive change.


Bonus Scheme, further to be discussed


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