Senior Care Worker

2018-06-01 Care Homes Job Title: Senior Care Worker

Job Setting: Agency Office

Job Role: Team Leader / Senior Carer

Date Posted: 02 May 2018

Job Location: Wandsworth , London

Salary: Competitive Pay Rate

Hours: Full Time

Contact Name: Joseph Dias

Job Reference: Senior Carer

Description

Do you have atleast 2 years experience as a Senior Care Worker supervising Care Workers?

Do you Drive and Own a Car?

Do you live around Wimbledon Putney or Kingston?

We are in the process of expanding our team and are seeking an ambitious, driven, and caring  Senior Care Worker  for our Office in Wimbledon, to manage and develop the business and ensure compliance at all times. We Offer competitive pay rates

 

Purpose of the position

To work within a team to ensure efficient and effective delivery of Care Services of highest standard is provided to the client . To coach and support the CareGivers so that they can continually improve and act as a key point of contact from initial assessment through to review and change of care requirements.

Maintain regular contact and ensure clients and their family feel they have personal attention and that they are treated with care and respect. Take responsibility for handling and dealing with any incoming calls during out of office hours, ensuring and appropriate response is provided when On Call.

Main duties and responsibilities

  • Deal with enquiries from new and existing clients and signpost or provide information about other Right at Home Services as appropriate.
  • Deliver care to clients and ensure the highest possible levels of care provision are delivered and maintained at all times following all Right at Home policies and procedures.
  • Support and contribute actively to on the job training and shadowing including spot checks, of existing and new staff in all aspects of their work.
  • Support, lead and mentor the CareGivers on a day to day basis to ensure they perform to Right at Home standards of quality.
  • Liaise closely with the Field Supervisor with Rostering / Client & Training issues.
  • Ensure a thorough knowledge, understanding and adherence to all company policies and procedures in line with CQC regulatory requirements eg Safeguarding of Adults, Deprivation of Liberty, Mental Capacity including being able to gauge if someone has capacity.
  • Maintain clear, timely records such as communication logs, MARS charts, alerting the Field Supervisor to any issues that cause concern. Audit Communication logs and write quarterly report of issues highlighted and measures taken to improve quality of logs written. Reports signed off by Field Supervisor and presented to Team Meeting.
  • Resolve client issues or complaints as they arise to the client’s satisfaction or refer an issue on which further input and help is needed to Head of Operations or Care-Co-Ordinator or other member of the senior team.
  • Participate in on-call and out of hours’ services one week in every four weeks with other senior team colleagues. When On call should be available to cover visits 17.00-09.00am Monday to Friday and 17.00-09.00am Friday evening to Monday morning.When on call handle all calls professionally and appropriately and resolve issues as they occur.Document all calls and actions taken – being clear of any follow-up actions needed in the Daily On Call notes.

To be shortlisted you will have the following:

  • A clean driving licence and access to your own car
  • A cleared CRB check and right to work in UK
  • Familiarity with using providing rotas i.e. PeoplePlanner plan would be an advantage
  • Good IT, organisational, communication and report writing skills
  • To be a team player and be able to troubleshoot when the pressure is on

 

Due to the high response received for some vacancies we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion.

 

Skills/Qualifications:

  • The ability to work on own initiative and as a team member
  • Supervisory skills with the qualities to lead motivate a staff team
  • Flexible approach to work patterns/schedules
  • Highly punctual and reliable at all times
  • Willingness to participate in continuing professional development
  • Caring and empathetic approach to our client groups
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