Senior Care Worker
Job Title: Senior Care Worker
Job Setting: Agency Office
Job Role: Team Leader / Senior Carer
02 May 2018
Competitive Pay Rate
Hours: Full Time
Contact Name: Joseph Dias
Do you have atleast 2 years experience as a Senior Care
Worker supervising Care Workers?
Do you Drive and Own a Car?
Do you live around Wimbledon Putney or Kingston?
We are in the process of expanding our team and are seeking an
ambitious, driven, and caring Senior Care Worker
for our Office in Wimbledon, to manage and develop the business and
ensure compliance at all times. We Offer competitive pay rates
Purpose of the position
To work within a team to ensure efficient and effective delivery
of Care Services of highest standard is provided to the client . To
coach and support the CareGivers so that they can continually
improve and act as a key point of contact from initial assessment
through to review and change of care requirements.
Maintain regular contact and ensure clients and their family feel
they have personal attention and that they are treated with care and
respect. Take responsibility for handling and dealing with any
incoming calls during out of office hours, ensuring and appropriate
response is provided when On Call.
Main duties and responsibilities
Deal with enquiries from new and existing clients and signpost
or provide information about other Right at Home Services as appropriate.
Deliver care to clients and ensure the highest possible levels
of care provision are delivered and maintained at all times
following all Right at Home policies and procedures.
Support and contribute actively to on the job training and
shadowing including spot checks, of existing and new staff in all
aspects of their work.
Support, lead and mentor the CareGivers on a day to day basis to
ensure they perform to Right at Home standards of quality.
Liaise closely with the Field Supervisor with Rostering / Client
& Training issues.
Ensure a thorough knowledge, understanding and adherence to all
company policies and procedures in line with CQC regulatory
requirements eg Safeguarding of Adults, Deprivation of Liberty,
Mental Capacity including being able to gauge if someone has capacity.
Maintain clear, timely records such as communication logs, MARS
charts, alerting the Field Supervisor to any issues that cause
concern. Audit Communication logs and write quarterly report of
issues highlighted and measures taken to improve quality of logs
written. Reports signed off by Field Supervisor and presented to
Resolve client issues or complaints as they arise to the
client’s satisfaction or refer an issue on which further input and
help is needed to Head of Operations or Care-Co-Ordinator or other
member of the senior team.
Participate in on-call and out of hours’ services one week in
every four weeks with other senior team colleagues. When On call
should be available to cover visits 17.00-09.00am Monday to Friday
and 17.00-09.00am Friday evening to Monday morning.When on call
handle all calls professionally and appropriately and resolve
issues as they occur.Document all calls and actions taken – being
clear of any follow-up actions needed in the Daily On Call notes.
To be shortlisted you will have the following:
A clean driving licence and access to your own car
A cleared CRB check and right to work in UK
Familiarity with using providing rotas i.e. PeoplePlanner plan
would be an advantage
Good IT, organisational, communication and report writing skills
To be a team player and be able to troubleshoot when the
pressure is on
Due to the high response received for some vacancies we regret
that we are sometimes unable to reply to all applicants. If you have
not been contacted within 7 days, please assume that your
application has been unsuccessful on this occasion.
- The ability to work on own initiative and as a team member
- Supervisory skills with the qualities to lead motivate a staff team
- Flexible approach to work patterns/schedules
- Highly punctual and reliable at all times
- Willingness to participate in continuing professional development
- Caring and empathetic approach to our client groups