Area Supervisor

2018-06-15 Care Homes Job Title: Area Supervisor

Job Setting: Clients Home

Job Role: Team Leader / Senior Carer

Date Posted: 16 May 2018

Job Location: Chertsey , Surrey

Salary: £18,000 18,000 per annum

Hours: Full Time

Contact Name: Jo Brown

Description

Due to rapid expansion we have a really exciting opportunity to join our OUTSTANDING Care Company. This role is to work for a contracted 40 hours a week. You must be positive, deeply caring, flexible, responsive, and determined to make a difference in the lives of our clients. Experience in the care sector is essential as well as access to a car.

Purpose:

To consistently achieve great client and CAREGiver satisfaction in accordance with agreed compliance requirements

Responsibilities

  • To proactively work with our clients to ensure they unfailingly receive the highest quality of care provided to them. To understanding the client’s needs and requirements and respond to them at all times
  • To deal with request for increase in care, compliments and complaints and all QAs/SRs
  • To start care provision on new clients as required, Care Planning, inputting information onto people planner, scheduling the first calls and when applicable introducing and supporting new CAREGivers to the client
  • To proactively liaise with client families and office team members to ensure communication is of the highest standard
  • To proactively manage a team of named CAREGivers to develop a high performing satisfied team that is correctly trained and supported to deliver to Home Instead’s standards of quality care
  • To proactively be involved in assessing for the Care Certificate and ongoing development of CAREGivers
  • To ensure everything we do is fully compliant to CQC and Home instead Senior Cares policies and regulations
  • To consistently achieve mutually agreed KPIs

Skills/Qualifications:

  • care
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