Part-time Scheduler / Care Co-ordinator

2018-06-16 Care Homes Job Title: Part-time Scheduler / Care Co-ordinator

Job Setting: Agency Office

Job Role: Care Coordinator / Administrator

Date Posted: 17 May 2018

Job Location: Southampton , Hampshire

Salary: £8.00 to £9.50 per hour

Hours: Part Time

Contact Name: Graeme Cann


25 hours per week from 12pm to 5pm weekdays

Full training is given, pension, Employee Assistance Programme & other staff benefits

Excellent rate of pay


Home Instead Senior Care is a long - established, highly respected independent homecare provider supporting adults and the elderly to live well and independently at home. Leading the way in transforming home care, Home Instead is recognised as the Number 1 home care company in the UK*.

We provide CAREGivers to our clients, who are suitably matched, visiting them on a consistent and regular basis. They are specially chosen to work for us because they share our values and want to provide care the way it should be. Our minimum client visit is one hour and we believe this is the only way to enable a relationship of trust and companionship to be central to the support we provide.


We are seeking a part-time Scheduler/Care Co-ordinator to join our successful team. The role is largely based in our spacious offices near Fareham (off Junction 9 of the M27) and primarily involves scheduling CAREGivers to visit clients, with considerable telephone and email contact with our great team of CAREGivers and clients. You must, therefore, have excellent interpersonal skills and be able to work under pressure.  Our CRM platform is Access People Planner so experience in this system would be helpful but not essential. What is important is to have strong IT skills as this is a highly computer/keyboard oriented role and to have previous experience in a busy office environment is desirable. A keen eye for detail and accuracy is critical. 


Above all, you must share our ethos and values to deliver the highest quality service to both our staff and clients. To live the Home Instead way is to demonstrate kindness, respect and patience.


This part-time role (25 hours a week):

  • A job share with our existing part-time Scheduler/Care Co-ordinator who works mornings but flexibility is required for planned annual leave cover
  • Develop and maintain relationships with clients, family members, professionals and CAREGivers on a daily basis by regular informative telephone, email and personal contact
  • Co-ordinate rotas on a weekly basis to ensure clients receive consistent support with their regular carers
  • Co-ordinate and plan holidays and sickness cover
  • Analyse data to improve and optimise staff utilisation
  • Work closely with recruitment to ensure resource meets demands
  • Manage and be part of the office On Call rota team



  • Paying a competitive salary
  • Providing training and the support you need to succeed
  • A friendly, highly committed and compassionate team, who want to deliver the best possible service
  • A great team culture
  • A reputation for providing exceptional care in the Southampton area



  • Strong communication skills and ability to develop and maintain strong relationships with all stakeholders
  • A problem solver, who works methodically, accurately and is effective under pressure
  • Be computer literate with strong keyboard skills
  • Be a caring, considerate and committed
  • Be lively, friendly and a team player
  • Satisfactory DBS
  • Car driver essential with full UK licence & business insurance



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