Care Manager

Job summary

Domiciliary Care Manager – Job Specification

Salary: £30,000 – £38,000 per annum (depending on experience) to be discussed at interview

Location: Community-Based (Domiciliary Care Service)

Reports to: Director / Registered Manager

Purpose of the Role

The Domiciliary Care Manager will play a key leadership role in ensuring the service delivers safe, effective, compassionate, and high?quality care.

This position requires someone who has a strong background in social care, understands the principles of care, and can maintain exceptional standards of compliance.

The postholder will be responsible for the operational management of the service, supporting business growth, sustaining positive relationships with commissioners,

and ensuring our care team is motivated, supported, and delivering to the highest standards.

Key Responsibilities

1. Leadership & Workforce Management

• Provide leadership, motivation, and direction to care workers and senior staff.

• Ensure staff have the support, tools, and training needed to carry out their roles effectively.

• Conduct regular supervisions, appraisals, spot checks, and competency assessments.

• Oversee staff performance, identify development needs, and address issues promptly.

• Support safe and effective rota planning, ensuring full coverage for all client visits.

2. Compliance, Quality Assurance & Regulatory Oversight

• Ensure service compliance with CQC regulatory requirements, company policies, and national care standards.

• Maintain accurate, confidential, and up?to?date documentation at all times.

• Lead internal audits, including medication audits, care plan audits, MAR chart reviews, and incident reporting.

• Monitor safeguarding concerns, ensuring timely reporting and correct procedures are followed.

• Prepare for inspections, contribute to CQC PIRs, and support service improvement plans.

3. Medication Oversight & Clinical Support

• Conduct regular medication audits and ensure high standards of medication management.

• Review and monitor MAR charts, identify discrepancies, and implement corrective actions.

• Ensure all care workers receive robust medication training and competency assessments.

• Support safe working practices in line with NICE guidelines and medication policies.

4. Care Planning, Reviews & Risk Assessments

• Develop, update, and review person?centred care plans and risk assessments.

• Conduct home visits for assessments, reviews, spot checks, and quality monitoring.

• Ensure documentation is reflective of clients’ needs, preferences, and life choices.

• Support continuity of care, ensuring high?quality outcomes for all clients.

5. Client, Family & Stakeholder Engagement

• Build and maintain strong relationships with clients, families, social workers, and commissioning teams.

• Respond promptly to concerns, complaints, or incidents following internal procedures.

• Promote strong customer satisfaction and contribute to the positive reputation of the service.

6. Business Development & Service Growth

• Contribute to the strategic growth of the company through positive relationship?building with local authorities, health professionals, and community organisations.

• Support tender applications, contract compliance, and expansion of service packages.

• Identify opportunities to improve service delivery, efficiency, and capacity.

• Play an active role in promoting the organisation’s values and high standards.

7. Training, Development & Culture

• Identify training needs and ensure staff remain compliant with all mandatory and specialist training.

• Support induction, onboarding, and mentoring of new care workers.

• Promote a positive, professional, and supportive working culture rooted in respect, teamwork, and continuous improvement.

Person Specification

Essential

• Strong background in domiciliary care or a similar health and social care setting.

• Good understanding of the principles of care, safeguarding, and compliance standards.

• Experience supervising, coaching, or managing staff teams.

• Excellent knowledge of CQC requirements, auditing, medication management, and care planning.

• Strong organisational and communication skills, with the ability to prioritise in a fast?paced environment.

• Ability to build positive working relationships with clients, families, and external professionals.

• Full driving licence and access to a vehicle.

• Strong IT proficiency (including care management systems and Microsoft Office).

Desirable

• NVQ Level 3 or Level 5 in Health & Social Care (or willingness to work towards).

• Experience contributing to business growth or service development.

• Experience working with commissioners, local authorities, or multidisciplinary teams.

• Previous experience in a senior care coordinator or deputy manager role.

Key Attributes

• Professional, reliable, and highly organised.

• Strong leadership with a calm and positive approach.

• Practical problem?solver with a proactive attitude.

• Excellent attention to detail, especially regarding compliance and documentation.

• Passionate about delivering high?quality, person?centred care.

Start date: 1st December 2025