Admin Assistant

Job summary

About Inna Care

Inna Care is a high-quality homecare provider delivering compassionate, person-centred care across Havering, Essex and surrounding areas. We work in partnership with local authorities, the NHS and community organisations to ensure our clients can live safely and independently in their own homes. Our Romford office is the hub for our operations, compliance and care coordination.

The Role

We are looking for a proactive Admin Assistant to support the smooth running of our busy homecare office. This is a varied role covering general administration, compliance, rota support, invoicing assistance and customer service.

You’ll be part of a friendly, supportive team and play an important part in ensuring our carers and clients receive timely, professional support every day.

Key Responsibilities

Office Administration

• Answer incoming calls, emails and enquiries in a warm, professional manner.

• Keep the office organised, tidy and well stocked with supplies.

• Carry out general clerical tasks – printing, scanning, filing and preparing documents.

Compliance & Record Keeping

• Support the Admin & Compliance Officer to maintain accurate staff files in line with CQC standards.

• Help track renewals such as DBS, training, right-to-work checks and references.

• Assist with preparing documents for inspections, audits and quality reviews.

• Maintain digital and paper records in line with Inna Care’s Record Keeping Policy.

Scheduling & Operations Support

• Assist the rota/scheduling team with data entry and updates.

• Monitor Careberry and follow up with carers where information is missing or needs updating.

• Help coordinate meetings, staff inductions and training sessions.

Finance & Invoicing Support

• Assist with preparing weekly and monthly timesheets.

• Support the finance team with invoicing tasks, cross-checking information and updating Xero (training provided).

• Help maintain accurate records for payroll and client invoicing.

Communication & Customer Service

• Provide excellent customer service to clients, families, carers and external partners.

• Support with referral processing and sending completed forms to the office email.

• Draft letters, emails and notifications when required.

Marketing & Social Media Support (where needed)

• Assist the Marketing Manager with scheduling posts and simple promotional materials.

• Support internal staff communications such as newsletters and announcements.

About You

We’d love to hear from you if you:

• Have previous administration experience (health or social care experience is an advantage but not essential).

• Are confident using Microsoft Office (Word, Excel, Outlook).

• Are organised, detail-focused and able to manage several tasks at once.

• Communicate clearly and professionally, both on the phone and in writing.

• Are comfortable learning new software systems (such as Careberry and Xero – full training will be given).

• Can work both independently and as part of a team.

• Are reliable, punctual and take pride in doing things properly.

Personal Qualities

• Warm, approachable and professional.

• Proactive and solution-focused – you like to “get things done”.

• Able to stay calm under pressure and prioritise effectively.

What We Offer

• A supportive, friendly office team.

• Full induction and ongoing training.

• Opportunities to develop your skills in compliance, operations and finance.

• A stable, full-time role in a growing care company that makes a real difference in people’s lives.