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A homecare company which specialises in care for older people has been awarded the highest rating possible by the Care Quality Commission (CQC), the independent regulator of health and social care in England.
In achieving an Outstanding rating, the Windsor, Egham and Staines office of Home Instead Senior Care joins a select group as only 1% of adult social care services inspected have been rated Outstanding.
The local business, set up in 2011, is owned and run by Anitra Camargo. She was inspired to work in the care sector following a life-threatening brush with cancer.
In the early noughties Anitra was working for a London software company. Her professional life was full on and a promotion to Vice President saw her relocated to New York. She moved back to London a few years later but was still travelling to Europe twice a week.
She started to feel unwell but work was too busy so she soldiered on. Anitra was eventually diagnosed with secondary cancer. She gave up work to undergo punishing treatment.
By 2011 Anitra was ready to return to work. Speaking about this, she said, “I was really keen to get back to work but, having experienced amazing support from some wonderful health and social care professionals during my illness and recovery, decided that I wanted to give something back.
“After all, I’d been given a second chance – well, that’s how it felt.”
Anitra found Home Instead Senior Care, a national company whose mission was to ‘change the face of ageing’ by providing person-centred, companionship-led care to people in their own homes.
Six years on, Anitra and her team are making a huge difference to people’s lives across the area and the CQC Outstanding rating bears testament to this.
During a CQC inspection the inspectors speak to clients, families and staff as well as local healthcare experts. The report states that ‘People using the service, their representatives and community and social care professionals all provided positive feedback about the service. Everyone said they would recommend it to others.’
One relative said, “We couldn’t ask for better. The staff are wonderful and know what they are doing.”
The report states that the care provided addressed people’s individual needs and preferences. Speaking about their caregiver, one client said, “We have time to talk about anything and everything.”
Instances of the company going ‘above and beyond’ are included in the report including the time Home Instead was contacted out of office hours by the wife of a client as she did not know what to do about a sudden burst pipe leaking into their bedroom. A caregiver and the care manager promptly attended. They helped find a plumber and dealt with the matter.
Speaking about the service provided, Anitra says, “An overriding theme for us is that our care has to pass the ‘mum test’ – is the care of a standard that would be good enough for our own mums?
“The way we go about delivering care is quite unique. We work with our clients and their families to deliver care which is highly personalised. We match clients to caregivers based on shared interests and care visits are of a minimum one hour in duration.
“Care is delivered by caring and compassionate caregivers who love their work and who feel respected for what they do. The service is highly valued by our clients and their loved ones.
“We are truly putting the care back into caring and I am delighted that this has been recognised by CQC.”
Part of a national network of over 180 offices, Home Instead is now firmly established as the leading home care provider for the elderly. The company’s innovative care model achieved national recognition earlier this year when they were awarded a Queen’s Award for Enterprise.
For more information on the services provided, please call Home Instead on 01784 477854 or visit www.homeinstead.co.uk/runnymeade