Hornchurch branch praised by industry inspector

A homecare provider based in Hornchurch in Essex, which provides personal care and support to people in their own homes across the area, has been rated as ‘good’ for the quality of service it provides by the industry’s regulator. John Stanley Care in Hornchurch, which is part of Manorcourt Homecare, has been inspected by the Care Quality Commission (CQC) and has received this positive grading.

The team provides personal care to over 170 people in the London borough of Havering, as well as managing a live-in service for 20 people living in Essex.

The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.

Inspectors visited the team at the Hornchurch branch in April and spent time speaking with staff and clients, reviewing the records of people using the service, staff recruitment and training processes and quality monitoring records.

Manorcourt Homecare delivers care that is enables people to maintain as much independence as they can, with a focus on dignity and respect. Inspectors found that this was clearly the ethos adhered to by staff, who were making a real difference to client’s lives.

The report shares the comments of one service user who said "To have 24-hour constant, stable care (that John Stanley are able to provide) within the realms of variable, inconstant disabilities, has made an uncertain future more positive. Having been assisted with a trained live-in carer, I am now in a better position to be able to (tentatively) go out into the community: unthinkable a year ago."

Alongside this, inspectors found that staff made real efforts to ensure that communication with clients is easy and effective, so that needs and requirements could be understood. It says, “Staff were able to tell us how they supported people living with dementia, people who may be confused and people who spoke other languages. Communications care plans were comprehensive and enabled staff to communicate and support people effectively.”

Branch Manager Lisa McDonald said: “As a service, we are in a position of real privilege and trust, being asked into people’s homes to provide them with a range of personal care services. It’s essential that we build this trust, by promoting dignity and respect, and ultimately making life at home as easy and comfortable as possible for our clients.

“This report is a mix of feedback from industry experts and from our clients, so it is extremely valuable in guiding our service and helping us improve even further for the benefit of those we support.”

Manorcourt Homecare, the homecare services division of the Healthcare Homes Group, specialises in delivering a range of care packages to people who wish to remain in their own homes for as long as possible. Each branch provides person-centred care and support services that are tailored to individual needs of people requiring in-home care packages, from morning and evening visits to support people with daily routines, through to 24-hour live-in care services.

The full inspection report can be viewed at www.cqc.org.uk. For further information on Manorcourt Homecare and the range of care-at-home services available, call a member of the team on 01760 726390.

click here for more details or to contact Manorcourt Homecare (Hornchurch)