Nursing Agencies in the UK providing Nursing Care & Nurses

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I was very happy with the staff care that was provided in our home, regular nurses so my son got used to who was looking after him. Very prompt when starting a shift, had a polite manner. When my son was feeling really unwell, they would try to cheer him up. The paperwork on giving medicines and the report of the day is very clear. The rota was organised with myself 1 month in advance, if one nurse was sick, it would be covered by another and they would sort it, not expect me to have any hassle. For us, as a family, it takes a big fight to get help in the home, nothing was given to us easily. I am a very determined mum. Sadly my son died last year and my whole world has gone.

How likely would you be to recommend CLCA Nursing Agency? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

The owner, manager and the carers I have met from First Call Nursing Agency have all been of an exceptionally high standard. My friend was not always the easiest of clients and her house was a difficult one to work in, but the First Call Nursing Agency team were lovely. While all very different characters they all showed infinite kindness, warmth and patience with my friend. They all brought a sense of humour to their work, were very practical, reliable and professional at all times - often doing more than was required of them and always treating her with respect and dignity. My friend became very fond of them and they certainly made the last months of her life a lot more comfortable than they would have been.

Having had experience of other agencies in another part of the country, I can not recommend them highly enough.

How likely would you be to recommend First Call Nursing Agency? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

My review, I was treated in an honest way and treated with upmost respect.

How likely would you be to recommend Nurse Plus (Canterbury)? Extremely Likely

Management: Good

Care / Support: Good

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very happy with all my night carers.

How likely would you be to recommend Interserve Healthcare (Portsmouth)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very satisfied with the help and service I am given.

How likely would you be to recommend Nurse Plus (Salisbury)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All our comments would have been the good and excellent categories if you had not experienced a sudden and unwarranted staffing shortage.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has complex needs which are clearly laid out in the 'Care, Risk and Task Plans'. Increasingly we are discovering that much of the 1 hour morning visits is not delivering even 25% of the agreed tasks. When we raise the issue there is some improvement for a few days and then a rapid decline of service. Management are aware of our concerns but appear to be unable to improve the service. Some of the carers are very good but these are employed on the 1/2 hour evening visit where less tasks are scheduled. A recent oversight resulted in a potentially risky situation which was averted (just) by a family visit.

How likely would you be to recommend Nurse Plus (Southampton)? Unlikely

Management: Good

Value for Money: Poor

Care / Support: Poor

Staff: Satisfactory

Overall Standard: Poor

Treated with Dignity: Satisfactory

Sian, Branch Manager at Nurse Plus (Southampton) responded to this review on 16 Sep 2015:

This review was created before we had a meeting with the service user's son and he highlighted his concerns to us. Upon receiving this information we immediately reviewed the care package and the carer in question was removed. We introduced a new carer to the package who has proved to be very proactive in ensuring the service user receives the agreed care and support as agreed by the family. All reviews/meetings since have been positive.

We are extremely happy with this agency. Their carers are compassionate, caring and very helpful, They not only care about their patients but also the relatives and always checking to make sure we are happy or if we have any concerns.

How likely would you be to recommend Nurse Plus (Bournemouth)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Satisfactory.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Early days! Not yet a fortnight. First impressions good! Clean, efficient and obliging carers.

How likely would you be to recommend Nurse Plus (Southampton)? Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The co-ordinators do their best to supply the same carer for my wife who has Alzheimer's. The carers are very conscious of her needs and I am satisfied with their skills etc.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Nurse Plus have just started caring for my mother- so early days yet, but first impressions good and definitely better than others. More time and additional "little things" given that others would not have thought of.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

Have always had very good service from Nurse Plus, friendly, caring, professional staff. Great care to make clients feel at ease, very helpful and always showed respect to my mum.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

My mother, aged 83, has been looked after by the carers at Nurse Plus for a year. My mother is not the easiest person to get on with and the carers have been very kind, helpful and given her the professional care she has needed and they all have done things for her that wasn't on their jobs to do. The carers at Nurse Plus all do think beyond the call of duty. I am a carer myself so know when I see professional care being done, as I live in Cornwall the office at Nurse Plus have been keeping me updated as to mums health and being. I would recommend this agency to anyone that wants professional carers and they do care, it's not just "a job" to the carers at Nurse Plus, well done them.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Have had no complaints about the service, the staff always friendly and helpful, am always informed if staff member is going to be late from the office.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Most of the carers are very kind and helpful, also cheerful, they are like friends.

How likely would you be to recommend Nurse Plus (Southampton)? Likely

Management: Good

Value for Money: Good

Care / Support: Satisfactory

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

I have been very satisfied with Nurse Plus. They are very reliable and carers very friendly and helpful.

How likely would you be to recommend Nurse Plus (Southampton)? Extremely Likely

Management: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everything seems to be satisfactory, and they are very helpful in looking after Mum.

How likely would you be to recommend Nurse Plus (Canterbury)? Extremely Likely

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

So far the service from All -care, since March 2015 has been very mixed, we have had 15 late calls in the morning, of which 5 have been very late. So far this week we have not received a booking details sheet.

How likely would you be to recommend All Care (GB) Ltd? Neither Unlikely or Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Good

Staff: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Good