Interserve Healthcare (Croydon)

7th Floor, Grosvenor House, 125 High Street, Croydon CR0 9XP

Group : Interserve Healthcare

Person in charge: Christina King (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Services Offered: 24 Hour Nurse Care • Adult Care (18+) • Care for Children • Hospital Discharge • Live in Nurse • Nursing Care (on a contracted hours basis) • Respite Cover

Care Offered: Accident & Emergency Nurse • Auxiliary Nurse • Community Health Visitor • Community Nurse • Dietician • Endoscopy Nurse • General Practice Nurse • HDU Nurse • Healthcare Assistant • ITU Nurse • Mental Health Nurse • Midwives • Neonatal Nurse • Neurology Nurse • Nursing/Care Home Nurse • Nutritionist • Occupational Health Nurse • Occupational Therapist • Oncology Nurse • Orthopaedic Nurse • Paediatric Nurse • Palliative Care Nurse • Physiotherapist • Sexual Health Nurse • Speech Therapist • Support Worker • Theatre Nurse

Latest Care Quality Commission* Report on Interserve Healthcare (Croydon): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 3 (maximum of 10) for Interserve Healthcare (Croydon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Interserve Healthcare (Croydon) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Nursing Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Nursing Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3 for Interserve Healthcare (Croydon) is calculated as follows: ( (2 Excellents x 5) + (1 Goods x 4) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 6 Ratings = 3

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Nursing Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Nursing Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for Interserve Healthcare (Croydon) is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

3 Interserve Healthcare (Croydon) has a Review Score of 3 (3.000) from 1 Reviews

Average Ratings

  • Excellent
    0
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Interserve Healthcare (Croydon)?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Interserve Healthcare (Croydon)

  • Daughter of Client/Service User
    1

I would not recommend this agency to provide care for you or your family members. They have left my severely disabled, wheelchair bound father who requires 24/7 care without any cover on numerous occasions. Having been awake all day and at work, my mother has then had to cover night shifts which have been left uncovered by Interserve Healthcare, leaving her tired and unfit to go to work the next day. I believe this is unsatisfactory and we are deeply disappointed. Everyone wants the best for their family member and in my opinion, I do not believe that Interserve Healthcare (Croydon) provide this.

How likely would you be to recommend Interserve Healthcare (Croydon)? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3 out of 5

Alexandra Whitelegg, Marketing & Comms Officer at Interserve Healthcare (Croydon) responded to this review on 11 Sep 2017:

Thank you for taking the time to provide feedback on our service. We are sorry that you have had cause to complain regarding the service provided on behalf of Interserve Healthcare Group.

We have acknowledged receipt of the complaint that you have raised with our branch. In line with the company complaints policy, a thorough investigation is now being undertaken. Once the investigation has been completed, a full written response will be sent to you. We will send this response within 21 working days of your complaint being acknowledged.

Should you require any further assistance, please do not hesitate to contact your care service manager and we will endeavour to assist you further.

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