2 Winterburn Avenue, Bromley Cross, Bolton BL2 3FY
Owner : First Call Nursing Agency
Person in charge: Lyndsey Whitaker (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+) • Nursing Care (on a contracted hours basis)
Care Offered: General Practice Nurse • Healthcare Assistant • Nursing/Care Home Nurse • Palliative Care Nurse
The Review Score of 6.3 (maximum of 10) for First Call Nursing Agency is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for First Call Nursing Agency in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Nursing Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Nursing Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for First Call Nursing Agency is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Nursing Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Nursing Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for First Call Nursing Agency is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
First Call Nursing Agency has a Review Score of 6.3 (6.333) from 1 Reviews
Review submitted from a Website Submission by Sue P (Friend of Client) on Thursday 15 September 2016. Relates to September 2016.
The owner, manager and the carers I have met from First Call Nursing Agency have all been of an exceptionally high standard. My friend was not always the easiest of clients and her house was a difficult one to work in, but the First Call Nursing Agency team were lovely. While all very different characters they all showed infinite kindness, warmth and patience with my friend. They all brought a sense of humour to their work, were very practical, reliable and professional at all times - often doing more than was required of them and always treating her with respect and dignity. My friend became very fond of them and they certainly made the last months of her life a lot more comfortable than they would have been.
Having had experience of other agencies in another part of the country, I can not recommend them highly enough.
How likely would you be to recommend First Call Nursing Agency? Extremely Likely