Nurseplus (Folkstone)

Suite 18, Inglis Manor, Castle Hill Avenue, Folkestone CT20 2RD

Nurseplus provides care and support for people who need a little extra assistance.

Nurseplus have been arranging reliable and personal domiciliary care since 2005, recruiting Personal Assistants, Carers and Nurses for people with varying care and support needs.

The team know all care requirements vary and offer care packages 24 hours a day, 7 days a week. Nurseplus base all care at home plans around your needs. Staff can assist with a variety of care and support, covering everything from personal care to companionship, and much more.

On a visit to a customer’s home, staff can help them get dressed and ready for the day, as well as get ready for bed. They also provide personal care for more sensitive issues, such as continence care and washing.

Nurseplus Folkestone provide care and support in Folkestone, Hawkinge, Lyminge, Hythe, Sellindge, Lympne, Dymchurch & surrounding Kent villages.

Group : Nurseplus – Homecare Services (UK) Ltd

Person in charge: Erica Quinell (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 9

Services Offered: 24 Hour Nurse Care • Adult Care (18+) • Care for Children • Hospital Discharge • Live in Nurse • Nursing Care (on a contracted hours basis) • Respite Cover

Care Offered: Community Nurse • General Practice Nurse • Healthcare Assistant • Support Worker

Latest Care Quality Commission* Report on Nurseplus (Folkstone): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Nurseplus (Folkstone) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Nurseplus (Folkstone) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Nursing Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Nursing Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.451 for Nurseplus (Folkstone) is calculated as follows: ( (32 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 51 Ratings = 4.451

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Nursing Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Nursing Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Nurseplus (Folkstone) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Nurseplus (Folkstone) has a Review Score of 9.5 (9.451) from 9 Reviews

Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nurseplus (Folkstone)?

  • Extremely LIKELY
    5
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nurseplus (Folkstone)

  • Client / Service User
    6
  • Daughter of Client/Service User
    1
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1

All carers who looked after my wife were of highest quality, very caring and gentle, very thorough in all they did and put her at ease at all times. Very nice persons it was a pleasure to have met them all. Please convey our best wishes to all concerned and grateful thanks from our family for all the extreme care and kindness shown to her at this sad time.

How likely would you be to recommend Nurseplus (Folkstone)? Extremely Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Average Rating:   5 out of 5

The girls are always friendly and pleasant.

How likely would you be to recommend Nurseplus (Folkstone)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

I would like to see the clients "Rotas by client" arrive at their home before the week begins. Also, all days should appear on page with or without carers name and the advice "that the carers has yet to be decided for that shift." Not just let that day disappear of page, I spend a lot of my time phoning the office to get this info. I feel this lets the company down as their carers are excellent. Mum loves the care she gets. Office get yourselves on top of this, please.

How likely would you be to recommend Nurseplus (Folkstone)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Good service, except the telephone service.

How likely would you be to recommend Nurseplus (Folkstone)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

My carers are wonderful, but the main office need a good shake up. Most weeks my rota (at the moment) is very good but they have no given me late morning calls at the weekends, which are inconvenient if my husband is at home and we need to go shopping.

I am still younger than most clients so sitting in my pyjamas for long lengths of time is awful. I don't expect special treatment but Nurse Plus do mess their clients around.

How likely would you be to recommend Nurseplus (Folkstone)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Having been bedbound since January 2017, I have carers calling 3 times a day, 2 carers per visit. With this number, I haven't had any 'prima donna's' and they treat me as a person, not a client, they attend to all my needs and personal hygiene, at times this has been a stretch for them and they have always risen to the challenge and I have been left feeling clean and revitalised. Nothing has ever been any trouble.

How likely would you be to recommend Nurseplus (Folkstone)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The girls/carers are very good and don't make me feel awkward. I would like a phone call for lateness due to emergencies. So it doesn't make me anxious. I would like a 10ish call.

How likely would you be to recommend Nurseplus (Folkstone)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Care which we required for mum is of a very good standard. Carers are both very understanding and see to all of mums needs. Mum has got to used to them now that she looks forwards to their visits mornings and late afternoons.

How likely would you be to recommend Nurseplus (Folkstone)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

I am currently housebound and have found the staff extremely helpful. Much better than the previous lot looking after me. They are efficient, courteous and very pleasant. As well as very willing.

How likely would you be to recommend Nurseplus (Folkstone)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   5 out of 5

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