Thank you so much for taking the time to review our services. Feedback is very important to us as an organisation, as it helps us to continue doing what we do well, and make improvements if necessary. As you allude to in your message, when family live many miles away from loved ones, it is imperative that you are confident they are being cared for in the manner that you would care for them yourselves. We only select the best care professionals to work for Home Instead; it appears that the support your parents are receiving from us, reflects this emphasis on the quality of our staff. Once again many thanks for expressing your sentiments, I hope that we continue to meet and exceed your expectations.<br>Kind Regards.