I’m so sorry to hear about the issues you’ve been facing with our service. Rest assured we are committed to providing the best possible care for our clients so to hear we have fallen below these standards due to staff shortages is incredibly disappointing.<br>We understand how difficult this must have been for you and your mum and we profusely apologise if you have felt let down by our services in recent times; the concerns you have raised are not something we take lightly and a full internal investigation is currently being undertaken. Necessary actions will be put in place to ensure that you are not faced with long delays or other extenuating circumstances in the future.<br>Kind Regards, Fosse Healthcare.