Dear Derrick,<br>Thank you very much for completing this review and it's lovely to know your carers are always kind, helpful, friendly and chatty during your calls. We tailor our interviews and induction training on a values-based approach and it's great to see the positive impact this has on the service we deliver. As a service, we understand the importance of arriving at the arranged time for calls and will always let clients know if there are any reasons for a small delay.<br><br>If we can help in any way, please never hesitate to let us know.