Thank you for your feedback both positive and constructive. We are pleased to hear our carers provided a great service, carer interactions are the most important part of our service and so I'm glad to hear you could not fault them. We hold ourselves to high standards and so do apologise that all of our service did not meet your expectations. To ensure we always meet the high standards we set, we value your opinion and we will review our office/support staff interactions with you to see where any improvements could have been made. Again, thank you for your positive feedback for the carers, we will be sure to pass this on.