Thank you for your kind words. It has been our pleasure to care for your mum in her Strawberry Hill, Twickenham home. I know her care assistants and office team hold her in the highest regard. We feel privileged to support her and your whole family on your journey in care and as specialists in dementia care, with extensive training that goes above and beyond industry standard, your mum is in the very best hands. You note the care assistant's kindness - this is wonderful to hear as we hire for values: compassion, kindness and a genuine heart for care - which ensures an exceptional standard of companionship, courtesy and respect for our customers. Thank you for working collaboratively with us; on behalf of her customer service manager, care assistants and the wider team, we are delighted to support your mum.