Thank you for taking the time to review our service. I am sorry to read that at times the service provided has fallen below what you expect in regards to the timings of your calls. Please let me reassure you that we are working hard in the background to recruit more staff in the team. I am proud to receive your feedback in regards to the care team being polite, caring and positive. It is fantastic to read such comments, even when the team are working under challenges. I will ensure that your feedback is passed on. Thank you again for the time you have taken to complete your review.