Thank you so much for taking the time to review our services for your mum. We are delighted to hear that even during the most difficult times facing our sector we have been able to provide the continuity of care so important to her. We take on board your comments about communication and as a team, we are disappointed to have dropped the ball on this occassion. If you'd like to elaborate on this, I would be more than happy to hear from you.  Your kind words have been passed on to the staff involved.