On behalf of her care assistants and our wider office team, we have truly enjoyed caring for your mum over the past three years in her Hampton home.<br>Our industry-leading online system is a marvel - whether you live two streets or two thousand miles from your loved one, it allows a real-time connection to care notes for, as you say, complete peace of mind. Safeguarding is a critical element of the care provided by our team; I'm so pleased to read you have found that any concerns regarding her health are raised and actioned promptly. I hope we can keep your mum happy at home for years to come.<br>On behalf of my co-director, our registered manager, our customer care manager and her dedicated care assistants, we think the world of your mum and feel privileged to support her. For our Richmond & Twickenham team, her wellbeing, safety and happiness will always come first. Thank you again for your kind words; I will be sure to pass them on.