I realise that this is a very difficult time for the family with the passing of your mother and there is a lot of emotion in the review. Whilst I am respectful of your feelings I also feel that I need to provide details that are missing. After a fall our carer advised us that your mum's mobility had changed. Our Care Manager carried out a Risk Assessment on the Moving & Handling and deemed that it was no longer safe to move your mum with 1 carer. We informed you we would require 2 carers and a hospital bed and we found a supplier and could get one the next day. We confirmed we could resume support the next day with the bed and with 2 carers. I do acknowledge that this doubled your cost and an additional cost for the hospital bed but we could not legally or safely support your mum without it. At this point, you cancelled the service due to excessive cost which I also understand. We did not abruptly withdraw our service we found a safe solution but at a cost that was not acceptable to the family.