The Manager and office staff have been subject to verbal assaults on the phone and via text message, being shouted and sworn at by the client’s daughter.  A meeting was scheduled with the Manager and Social Services and the daughter to try and resolve the situation however both were asked to leave the client’s house by the daughter due to her unrealistic expectations regarding timings of care calls.  <br>Care staff have also been subject to constant verbal abuse from the daughter even though it was agreed that the daughter would stay in her room when the carers attended, carers have refused to return to the property therefore we have had to give the required 28 days’ notice to cancel the care package as we are no longer able to cover the visits.