Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative) to assist us in improving our services further in the future. We are really sorry that you weren't happy when your mum's care workers changed and to hear that these changes upset her. We do sometimes have to make changes due to staff sickness (particularly through recent challenging times), holidays or if a staff member leaves and are sorry for any inconvenience or upset that this may cause. Your comments have been referred to the service manager who confirms that we have spoken with you already and we always encourage our service users and representatives to contact our offices if they have any concerns or there's anything they'd like to discuss.  Please accept our apologies for any inconvenience caused!