Ann. It’s great to hear that you have given us a top rating for the service we deliver. To continue to deliver the service at this standard we have had to raise our fees. It’s certainly not something the management enjoys doing. One of the main reasons for the increase is to ensure that we retain, reward, and continue to train our care professionals for the service they deliver. Your care professional has been with you for over 6 years. This is well above the industry figures. We have also invested in our management team to support our Care professionals to deliver the high-quality care that you receive.<br><br>Thank you for giving us your feedback, our care manager has already been in contact to discuss this with you in more detail.