Thank you for taking the time to review our service. We are delighted to hear that you felt the care was attentive and thoughtful. We always aim to provide this high level of service and to personalise it to the needs of each individual client. Your feedback regarding communication between staff has been investigated. We do use an online app to allow staff to pass information easily between each other and the office and we are sorry that you felt the level of communication did not meet your expectations on this occasion. We always take such feedback and look at ways to improve further and we will be doing that in this case. Thank you.