We are so pleased that you feel overall that the care your father is receiving is a 5-star rating, but sad to hear that one of our carers has let you down, we would be grateful for the chance to rectify this if you would like to contact the Office Manager to discuss - we would be happy to hear of any constructive feedback that you would like to offer, and moving forwards can help the carer to better herself, if continues to be an issue can stop sending her.