Thank you for your comments, we would like to stress that the care was provided within the information provided by the family, and notification was sent in a timely and contractual manner to ensure care could be sought elsewhere. However, we were unable to continue care due to the unrealistic expectations of the service user's family member and their behaviour towards our carers and staff. To have to end care, is disappointing, for all concerned but in this instance, we had no other option, after receiving reports from our carers, whose opinions we value greatly.