Hello John, many thanks for your review, it is always so valuable to hear from family members. We are always striving to put consistent care in place, the current crisis in care is extremely challenging to manage. The carers use their mobile phones for the tasks they must complete whilst with the client, their notes are electronic and any medication is also recorded this way. Hopefully, that will explain why they may seem to be on their phones. I will add further tasks to ensure the fridge and microwave are cleaned and the floors vacuumed. Thanks again for taking the time to leave a review for us. Please don't hesitate to contact the office anytime if there are tasks that you would like to add to the care plan.