Dear Megan, we are sorry to hear that your experience with Right at Home has not been positive, we can assure you that we take all complaints and concerns seriously. <br><br>We have reviewed the case, especially looking at our contact points with the legal power of attorney who is different from yourself. Any issues that this person raised were dealt with immediately with no further concerns raised, had we been made aware, I hope you understand that we would have dealt with them seriously. We do have a mobile application that family members can access to check that loved ones are safe, however, we do need to ensure that all involved have consented to view information that can be very sensitive. I know that when the care ceased we had established that consent and were comfortable for that data to be reviewed, we believe that we had nothing to hide. <br><br>Please feel free to call me personally to discuss any further concerns.