Hello - thank you for your feedback on your care experience and for bringing this to our attention. We are really sorry to read this and are keen to discuss the issues you have outlined above. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please can we ask you to contact us directly at hello@ceracare.co.uk, so that we can discuss this further?<br>Thank you, the Cera team.