Thank you for taking the time to review us.  We take all feedback very seriously and appreciate all comments received (both positive & negative), to assist us in making further improvements in the future and to allow us to promptly resolve any issues, that may occur.  We're sorry that you felt some of our care workers didn't give you as much privacy as you'd have liked and that you felt this came across as intimidating at times.  Please rest assured that respecting people's privacy, promoting independence and providing person-centred care is of the utmost importance to us. We would always encourage anyone who feels they are experiencing any issues to call our office on their local number, to ensure we can look into any problems or concerns as soon as they arise. Our operations team managers have been made aware of your feedback to support them in ensuring we continue to deliver person-centred care services to other service users. Thanks again for submitting your review.