Dear Lorraine, <br>Thank you so much for taking the time to leave us a review. <br>It is a pleasure to hear that we are able to support your mother-in-law in such a positive way. <br>Although we appreciate that you would like some more flexibility surrounding the minimum call time of one hour, this is a fundamental part of how we ensure we provide the highest quality and continuity of care for our clients and care professionals.<br>We are always grateful for all your feedback, as this helps us continue to deliver the best care to our clients <br>Kindest Regards <br>Elaine Adshead <br>Registered Care Manager