Many thanks for your review. I am somewhat perplexed at your review as you have been with the agency for over two years with numerous amounts of additional input to ensure your care package is specific for your specific needs. You have had ample opportunity to change agency yet you have chosen to stay and yet only rate us 3/5 stars. <br>I appreciate that the slight increase in charges this winter may have added to the review; we have not had an increase in 5 years and due to the pandemic the prices have increased on all PPE not to mention the increase of the cost of living for the agency. This is unavoidable I am afraid.