Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future. We're really pleased that you are happy with the service our care workers provide and are so sorry you don't feel as happy with our office teams. We apologise if the person left before they were able to deal with the situation but understand that additional care visits have been put in place and that this issue has been resolved since. Should you have any further concerns (or feel this issue still hasn't been fully resolved) moving forwards, please do feel welcome to contact the office as soon as possible and our friendly team will be more than happy to try and help. Thanks again for reviewing us through Homecare.co.uk.