We are grateful for all feedback - good and bad, as it helps us to continually improve.  <br>A full investigation into this case was carried out by me, working with the relative.  Certain members of our team had indeed deceived the author's aunt by leaving care visits early.  On this occasion we failed in our commitment to never cut visits short.  For that I am sincerely sorry.  We have put a detailed Action Plan in place to prevent any future occurrences, including: disciplinary measures; full financial reimbursement; introduction of fixed geolocation to e-tag-in system; and increased audit of staff attendance records. We do fully accept that this element of our service was insufficient in this case but have now taken the necessary steps to address it.  <br>We fully uphold our Duty of Candour.  We shall always disclose when we've got things wrong and always be honest in explaining why. <br>We cannot find evidence for other claims made, this may be a difference of perception.