Thank you for your feedback. We are sorry that there was an aspect of our service that you were unhappy about. It is important that we employ and retain the very best people to take care of our clients and they need to have an income that they can rely on. That said, we will take your comments on board and this will be a point for discussion when reviewing our terms and conditions. We are pleased that, aside from that, we were able to provide a service that you were happy with.