Thank you Jean for the lovely feedback. As you know, we have had few sessions now with the other professionals involved because the short notice changes on the provision had made it difficult to keep staff on the package all the time. We now have a good team in place and everyone seems to be settled with what is assigned and working well. Following the case manager's visit recently, your feedback is being implemented and we hope that everything will improve for the better. We are fully committed to making any changes that will impact positively on your daughter and her outcomes so, thank you very much and will pass your feedback to the rest of our team.