Hi Hazel<br><br>Thank you for taking the time to complete the feedback form.<br><br>Since you gave this feedback we have been in touch and have agreed that any changes to your mum's care call times will be notified to you via a phone call.<br>The care coordinator has looked at the allocation of calls and the times between the calls and again this matter has now been resolved.<br>I am sorry that you feel the communication with me was not acceptable. <br>The changes that we have made in regard to our communication with you and the changes to the call times will hopefully now be satisfactory.<br><br>Please contact me If you have any further concerns and I will be happy to address them.<br><br><br>Best wishes<br><br>Ravinder