Dear Elizabeth, Thank you very much for your lovely feedback and for taking the time to write a review. It is always heartening to hear that both the care professionals and the office team have been so supportive and efficient in turn. We do try and recruit our team to the values of empathy and kindness, and although we do get it wrong sometimes, it is lovely to know when it works as well  We will let the team know how much you have valued their empathy and care. Thank you again. Mark