Good morning, thank you so much for taking the time to review our services. Glad to hear you are overall happy with the service. I know Dad's mobility is variable and sometimes he declines a shower but we can arrange a review to discuss this. I have checked and I can see you have been given access to our system but if you can not see it your end, I will make contact this morning to ensure this is rectified immediately.<br>Thank you again for your time.