Thank you for your review, as a company we are so sorry to hear this has happened, we would like to send our apologies, and reassurance to ensure this does not happen again. We are currently investigating this internally, we will have a manager contact you in regard to this.<br>The safety and well-being of all our service users are our main priority and we will be closely monitoring all calls going forward. Once again we are sorry to hear this and will work with you closely to ensure you and your wife are reassured and happy with our service.