Thanks for your kind feedback. We're delighted to hear you're very satisfied with the level of care and support provided to your mum. This really means a lot to the care team. We take on board your comments regarding the rota schedule. As you know, we have a mobile app that allows you to view the live care visit schedule for the week and you always have the option of printing a screenshot of the rota privately if needed. Alternatively, as we appreciate your mum would struggle to call us, the carers could always write down the upcoming carers visiting.
Best wishes.