Thank you for your comments. We’re glad to hear that overall the support we’re providing your mum is excellent.<br><br>Regarding carers waiting for a second carer before entering the property, we do understand your frustrations. However this is for the safety of your mum and our carers and, as a regulated service, we do have to follow the guidelines detailed as part of the care plan.<br><br>In regards to your concern in terms of less minutes of care being delivered, we do daily monitoring and do a secondary weekly check of this to ensure we are delivering the care package as it should be delivered. For your peace of mind, we have also conducted some further, in-depth analysis, into your mum's package and discussed this over the phone with you this afternoon, which cleared your concerns.<br><br>Thank you for your comments and feedback, we look forward to continuing to support you and your mum.