I am very sorry to hear your concerns which we take very seriously. Our priority will always be the safety and well-being of Clients. We do everything in our power to deliver the highest quality care to the people we support. <br><br>We are very proud of our high standards of care and are disappointed that we couldn’t work with your family to rectify any issues. Following your email, I do hope that you will take up my offer of a face-to-face meeting so that we can discuss your concerns in detail.