We provided you with live-in care services as requested which was discussed upon your initial telephone enquiry, in the assessment process with you and your daughter and at the meet and greet session. <br>As well as the above, our live-in care services are set out in our contract. Our carer provided the care that was required for your daughter which involved personal care, nutrition, hydration and assisting with toileting and was available in your home upon your daughter's request for any assistance she required. The management team have tried to contact you numerous times by phone and email to resolve any issues however you have stated ‘you didn’t want to speak to anyone’.<br>Here at Alcedo Care we are always flexible and offer support to all our valued clients. We take onboard feedback (both positive and negative) to ensure that any issues are resolved in the most effective way whilst improving our service, we are sorry you feel we didn’t deliver the service that was ultimately agreed.