We send our heartfelt condolences to you following the passing of your loved one and we are sorry that you have had cause to raise an issue at this difficult time.  <br>Please be assured that a next of kin was contacted and offered condolences at the time. Unfortunately, we did not have your contact details listed as next of kin on our records to offer this. Please also know that we offer full support to all our staff in such sad circumstances both in person and via telephone calls.  <br>We take all feedback seriously and would like the opportunity to offer our condolences to you via the telephone. We'd also like to explain the care we provided as part of a multi-disciplinary team of professionals and how we followed a care plan following hospital discharge which includes medication management and the needs of the individual. If this is something you are willing to do, please do reach out when you’re ready to info@abbotscare.com<br>Once again, please accept our deepest sympathies.