Dear Carl, we are hugely grateful that you have taken the time and trouble to write this feedback. I am in awe of any of our staff who see it as an utter privilege to support clients through their last weeks and hours of life, with warmth and love and compassion, which might be just sitting and holding their hand, to know they are never on their own. Ultimately, you and your parent are the best judges of whether we have provided this, so thank you, again - it means a great deal to our staff and we do feed this back to them.