Dear Richard <br><br>Thank you so much for the feedback shared. Following our telephone conversation with you and you have already apologised for overacting.<br>It’s a shame you had already put the feedback. But we understand that it is an emotional time and are unsure how to deal with the situation as a family. Please do speak to the next of kin they have all the details. We are only regulated to provide personal care on this package and not nursing or medical care. <br>We specialise in palliative care and thank you for working with us and allowing us to be carers. Due to the nature of the issues, we are unable to comment on this platform as they violate the Homecare policies. We are glad you managed to access the care plan and understand the online system. Thank you for reaching a resolution with our team of managers. <br>As we are already in discussion with you about the issues raised, we will continue our correspondence over the telephone and e-mail. <br>We hope you and your family stay safe.