Thank you for your review the content of which we take seriously. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for, despite all efforts. Your concerns were fully investigated at the time the issues were raised last November. It was decided at the time it was in the best interest of both parties not to continue providing services to you. If you feel the investigation was incomplete and have further information to provide, please do contact us directly at quality@halesgroup.co.uk